In our retail and shopping malls interview section, we engage with various professionals who are experts in the industry: managers, marketing executives, customer experience managers, technology and big data experts, consultants, and more.
Thanks to these professionals, we are able to showcase the current state of the sector from the perspective of those who face the day-to-day challenges and innovations. The experts share insights into how they have navigated through crises such as the Covid pandemic and post-pandemic challenges, economic fluctuations, price increases, and supply chain shortages. They also discuss how they have reinvented themselves to confront the growing influence of online commerce, one of their main competitors.
If you want to get to know these personalities and learn about their work in their respective shopping malls and stores, you shouldn’t miss any of these interviews.
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The Future of Shopping Malls: Experience, Sustainability and Data
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Adrián González: «Technology in our sector is in constant movement.»
Adrián González is General Manager at Sol Varadero Beach Meliá Hotel in Cuba.
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Miguel Ángel Gálvez: “We take the satisfaction of our guests very seriously”
Miguel Ángel Gálvez is General Manager at Hotel Duquesa de Cardona Barcelona and Duquesa Suites.
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Gaetano Graziano: “Those who do not adapt to technology will be left out of any market logic”.
Gaetano Graziano, Deputy Executive Chairman “ADCC” in Italy, trusts that technology can become a strong ally to survive the decline that shopping centers are facing today. “In the future, there must be a physical/virtual omnichannel point of sale model or a hybrid shopping center that equates its digital representation to …
Felipe Gómez: “The key to gain real customer loyalty is by listening to their opinions”
Today we speak with Felipe GOMEZ, Director at La Croix Blanche de Sologne Hotel & Restaurant, in France, where hospitality and food & beverage sectors are back on track after Covid’s lock-down and restrictions. “Expectations are positive and increase every day”.
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Mariyó Bravo: “The mall of the future should be connected, sustainable, and full of emotions”
Mariyó Bravo, Project Director at Mallplaza, thinks that maintaining the wow effect on customers and getting to personalize the experience are the biggest challenges for real estate companies. “To maintain consumer loyalty we must first get to know them, recognize them, pamper them and make their stay easy”.
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Sophie Biggerstaff: “the future for retail is going to look pretty different and only the best brands will step up to the game”
Sophie Biggerstaff is founder at BYRCOLLECTIVE. She thinks “the way people are shopping and consuming has changed and retailers are going to have to make some tough decisions”.
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Cathy Donovan Wagner: “I 100% believe that the future of retail is bright!”
Today our interview is answered by Cathy Donovan Wagner, RETAILMavens www.retailmavens.com.
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Hazar al Zadjali: “Customers are loyal if they are heard and taken care of.”
Hazar al Zadjali is Retail Expert, Psychologist and Creative Director & Manager at Boutique Muscat.
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Michelle Caldow: “The store will become heavily weighted to more experiential experiences for the customer”
Today we speak with Michelle Caldow CEO and Co-Founder of Retail Lifesavers
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Janine Mix: “You can only gain loyalty of a customer through trust”
Janine Mix is Retail Consultant + CEO at thecompleteboutique.com
…Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
