In our retail and shopping malls interview section, we engage with various professionals who are experts in the industry: managers, marketing executives, customer experience managers, technology and big data experts, consultants, and more.
Thanks to these professionals, we are able to showcase the current state of the sector from the perspective of those who face the day-to-day challenges and innovations. The experts share insights into how they have navigated through crises such as the Covid pandemic and post-pandemic challenges, economic fluctuations, price increases, and supply chain shortages. They also discuss how they have reinvented themselves to confront the growing influence of online commerce, one of their main competitors.
If you want to get to know these personalities and learn about their work in their respective shopping malls and stores, you shouldn’t miss any of these interviews.
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Happy Holidays from Flame: Reflecting on an Incredible 2024
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Cathy Donovan Wagner: “I 100% believe that the future of retail is bright!”
Today our interview is answered by Cathy Donovan Wagner, RETAILMavens www.retailmavens.com.
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Hazar al Zadjali: “Customers are loyal if they are heard and taken care of.”
Hazar al Zadjali is Retail Expert, Psychologist and Creative Director & Manager at Boutique Muscat.
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Michelle Caldow: “The store will become heavily weighted to more experiential experiences for the customer”
Today we speak with Michelle Caldow CEO and Co-Founder of Retail Lifesavers
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Janine Mix: “You can only gain loyalty of a customer through trust”
Janine Mix is Retail Consultant + CEO at thecompleteboutique.com
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Christina Horvat: “Personal experiences, individual service and advice are the number 1 success factors in retail”
Christina Horvat thinks that the retail landscape is evolving drastically and, the biggest challenge now lies within the personal connection between brand and clients. Christina specializes in enabling senior retail professionals to perform with ease at the very highest level in an industry that never stands still. “We partner with …
Andrew Teacher: “The physical store must create a sufficiently differentiated experience”
Andrew Teacher is strategic advisor, supporting on reputation, policy, fund raising and business issues. Also, he is an experienced entrepreneur in tech and consultancy.
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Ricardo Rodríguez: “The retail store is no longer just a store”
Ricardo Rodríguez, founder at Brands & SaaS, is very optimistic about the future of retail and believes that “those who never stop helping their customers and who understand faster and adapt better will win this scenario”.
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Chanel Scales: “You have to give consumers a reason to walk through your doors”
Chanel Scales is a Retail Coach, Visual Merchandiser and Retail Store Opening Expert with 18 years of experience. For Chanel, who is very optimistic about the future of retail sector, “this is the time to create relationships with customers, and provide them with elevated customer service”.
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“We have to engage, listen, explore and observe our customers behaviour to create loyalty”
Do not miss our interview with Giulia Massera, Fashion Management & Marketing Lecturer. Performance Leadership Expert with a focus on Retail. She is very optimistic about the future because, in her opinion, “COVID gave us an opportunity: we can’t go back as it was before COVID, we have learned a …
Marialuisa Garito: “Social media is missing the sense of relation which is fundamental in any business and human relationship”
We talk about retail to Marialuisa Garito, founder of Affordable Chic, a B2C Brand based in NYC that offers high-quality clothing and chic styles to professional and stay-at-home moms between 30 and 65 years old. “My hope is it won’t become the new normal, and when the time will come we’ll appreciate what …
Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
