In our retail and shopping malls interview section, we engage with various professionals who are experts in the industry: managers, marketing executives, customer experience managers, technology and big data experts, consultants, and more.
Thanks to these professionals, we are able to showcase the current state of the sector from the perspective of those who face the day-to-day challenges and innovations. The experts share insights into how they have navigated through crises such as the Covid pandemic and post-pandemic challenges, economic fluctuations, price increases, and supply chain shortages. They also discuss how they have reinvented themselves to confront the growing influence of online commerce, one of their main competitors.
If you want to get to know these personalities and learn about their work in their respective shopping malls and stores, you shouldn’t miss any of these interviews.
.
The Future of Shopping Malls: Experience, Sustainability and Data
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Mariana Pais: “Technology is a powerful tool in maximizing retail results”
In an ever-evolving retail landscape, marked by rapid digitalization and shifting consumer behaviors, the balance between online and offline channels has become a critical focus for brands worldwide. In this interview with Mariana Pais, a renowned Fashion Retail Consultant, we explore key insights into the current state of retail, the …
Svetlana Suchkova: “You should have a customer experience manual that serves as a bible for all employees”
Customer experience is the axis upon which the success of any fashion retail brand revolves. This is something that Svetlana Suchkova, founder of Vega Retail, not only understands perfectly but has also made the core of her business philosophy. With over 20 years of experience in the sector, and a …
Marco Cicchetti: “The future of retail is likely to be a hybrid of online and offline experiences”
In today’s rapidly evolving retail landscape, the lines between online and offline shopping are blurring. To explore the current state of the sector and the challenges and opportunities it presents, we are delighted to speak with Marco Cicchetti, Center Manager Vicolungo The Style Outlets. Marco offers valuable insights into the …
Natacha Villas: “Artificial intelligence could be the key to the future of retail”
In this exclusive interview, we sit down with Natacha Villas Boas, Group Retail Director at VIA Outlets, to discuss the current and future trends in the retail industry. With extensive experience in the field, Natacha offers a deep insight into the challenges and opportunities facing retail in an increasingly digitalized …
Fabrizio Cappuccini : “Retail is an industry undergoing significant evolution”
We had the privilege of interviewing Fabrizio Cappuccini, Retail Director at Trony, who shared his expert views on the current and future landscape of the retail sector. Fabrizio envisions a bright future for retail, full of new developments and value generation for both customers and companies, driven by a commitment …
Francesca Mastrocola: “Retailers must provide a holistic experience, rethinking and innovating the store”
At Flame, we had the pleasure of interviewing Francesca Mastrocola about the ever-evolving retail sector. With extensive experience in the industry, specializing in fashion and retail, and expertise in Behavioral Sciences, she provided deep insights into the enduring relevance of offline stores, the unique advantages of online versus offline shopping, …
Miguel Murta Cardoso: “Technology is crucial in the retail sector”
At Flame we have had an insightful interview with Miguel Murta Cardoso, a prominent expert in the retail sector, Head of Retail at Sensei. In this conversation, Miguel delves into the crucial role of technology in retail, the pros and cons of online versus offline shopping, and the significant challenges …
Ekaterina Kirichenko: “To stay relevant malls have to offer much more than just shopping experience”
Shopping Experience is not enough! Excited to share our latest interview with Ekaterina Kirichenko, Business Partner, Concept and CX at INGKA Centres, covering Portugal, Spain, Italy, France, and the UK! Dive into Ekaterina’s insights on how customer behavior has evolved, the biggest challenges shopping centers face today, and the pivotal …
Katarzyna Szymańska: “Technology helps shopping centers thrive in the current landscape”
In this interview series, we bring you insights from top industry professionals. Today, we sit down with Katarzyna Szymańska, Shopping Centre Director at Matarnia Retail Park, part of Cushman & Wakefield. Katarzyna shares her perspective on the ever-evolving commercial real estate market, stressing the need for a comprehensive approach to …
Nikola Grđan: “Staying updated with the latest technology helps centers communicate better”
Welcome to our interview series, where we explore the insights of industry leaders. Today, we speak with Nikola Grđan, Center Manager at ROS Retail Outlet Shopping. Nikola discusses the challenges faced by shopping centers due to the pandemic, high inflation, and new trade laws in Croatia. Despite these hurdles, he …
Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
