In our retail and shopping malls interview section, we engage with various professionals who are experts in the industry: managers, marketing executives, customer experience managers, technology and big data experts, consultants, and more.
Thanks to these professionals, we are able to showcase the current state of the sector from the perspective of those who face the day-to-day challenges and innovations. The experts share insights into how they have navigated through crises such as the Covid pandemic and post-pandemic challenges, economic fluctuations, price increases, and supply chain shortages. They also discuss how they have reinvented themselves to confront the growing influence of online commerce, one of their main competitors.
If you want to get to know these personalities and learn about their work in their respective shopping malls and stores, you shouldn’t miss any of these interviews.
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Happy Holidays from Flame: Reflecting on an Incredible 2024
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Tyla Jurgens: “Customer loyalty is achieved through consistency, transparency and building trust”
In this new interview, we sit down with Tyla Jurgens, Marketing & Strategy Manager at AVENIR, a Berlin-based circular fashion brand with a strong focus on purpose-driven practices. As the retail industry evolves in a rapidly changing digital landscape, Tyla shares her insights on the future of offline retail, the …
Joana Gomes: “Offline stores will go through a profound transformation process to elevate the shopping experience”
How can we elevate the shopping experience? In this conversation with Joana Gomes, Retail & Education Director at Roudolph Arié Perfumaria e Cosmética, we explore the current and future landscape of retail, particularly in the luxury and beauty sectors. Joana offers a compelling take on the enduring importance of offline …
Elisa Ottaviani: “Retail will have to offer unique experiences involving all 5 senses”
In this exclusive interview, we speak with Elisa Ottaviani, Retail Director at Roberto Cavalli, to explore the evolving dynamics of the retail sector. Elisa shares her insights on the future of offline retail, the impact of technology on customer engagement, and the importance of creating meaningful, in-person experiences. As the …
Renata Fava: “Technology has become an indispensable force in modern retail”
In this interview with Renata Fava, we explore the present and future of the retail sector, an industry undergoing constant transformation. Renata shares her insights on the coexistence of physical and online retail, emphasizing that brick-and-mortar stores won’t disappear but will reinvent themselves to provide more immersive and personalized customer …
Mariana Pais: “Technology is a powerful tool in maximizing retail results”
In an ever-evolving retail landscape, marked by rapid digitalization and shifting consumer behaviors, the balance between online and offline channels has become a critical focus for brands worldwide. In this interview with Mariana Pais, a renowned Fashion Retail Consultant, we explore key insights into the current state of retail, the …
Svetlana Suchkova: “You should have a customer experience manual that serves as a bible for all employees”
Customer experience is the axis upon which the success of any fashion retail brand revolves. This is something that Svetlana Suchkova, founder of Vega Retail, not only understands perfectly but has also made the core of her business philosophy. With over 20 years of experience in the sector, and a …
Marco Cicchetti: “The future of retail is likely to be a hybrid of online and offline experiences”
In today’s rapidly evolving retail landscape, the lines between online and offline shopping are blurring. To explore the current state of the sector and the challenges and opportunities it presents, we are delighted to speak with Marco Cicchetti, Center Manager Vicolungo The Style Outlets. Marco offers valuable insights into the …
Natacha Villas: “Artificial intelligence could be the key to the future of retail”
In this exclusive interview, we sit down with Natacha Villas Boas, Group Retail Director at VIA Outlets, to discuss the current and future trends in the retail industry. With extensive experience in the field, Natacha offers a deep insight into the challenges and opportunities facing retail in an increasingly digitalized …
Fabrizio Cappuccini : “Retail is an industry undergoing significant evolution”
We had the privilege of interviewing Fabrizio Cappuccini, Retail Director at Trony, who shared his expert views on the current and future landscape of the retail sector. Fabrizio envisions a bright future for retail, full of new developments and value generation for both customers and companies, driven by a commitment …
Francesca Mastrocola: “Retailers must provide a holistic experience, rethinking and innovating the store”
At Flame, we had the pleasure of interviewing Francesca Mastrocola about the ever-evolving retail sector. With extensive experience in the industry, specializing in fashion and retail, and expertise in Behavioral Sciences, she provided deep insights into the enduring relevance of offline stores, the unique advantages of online versus offline shopping, …
Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
