In an increasingly digitalized world, connectivity has become a key factor in providing a smooth and efficient customer experience. Repsol, one of the leading global energy companies, has embraced innovation by implementing Flame Connect in over 1000 service stations across Spain.
Repsol and Flame Analytics
The Challenge: Ensuring Connectivity for Seamless Mobile Payments
One of Repsol’s main challenges was the lack of mobile coverage in some of its service stations. This directly impacted customers using Waylet, Repsol’s mobile payment app, as they were unable to complete transactions in certain locations due to the absence of mobile data.
The Solution: Smart Guest WiFi with Flame Connect
To address this issue, Repsol has trusted Flame Connect, our smart Guest WiFi solution, which not only provides internet access but also offers several additional benefits:
✅ Guaranteed connectivity at all stations, allowing customers to conveniently pay with Waylet without worrying about mobile coverage.
✅ Enhanced user experience, providing a value-added service that increases customer satisfaction.
✅ Advanced analytics data, enabling Repsol to track customer connections, traffic, and other key insights to improve management and decision-making.
Results: Innovation and Digital Experience in the Energy Sector
Thanks to the implementation of Flame Connect, Repsol has successfully improved the accessibility of its mobile payment service, optimized customer experience, and gained crucial insights into user behavior at its service stations.
This success story highlights how digitalization and technology can transform the customer experience, providing practical solutions to everyday challenges and reinforcing Repsol’s commitment to innovation.
🔥 Want to learn more about how Flame Analytics can enhance the experience in your business? Contact us and discover all our solutions.
