Comprehensive data analytics to gain valuable insights into customer behavior
We develop and implement digital marketing and analytics solutions for physical spaces that, thanks to big data and Artificial Intelligence, help hotels to gain new customers and generate more loyalty.
Achieve
a substantial boost in sales and cultivate a clientele of satisfied customers through strategic business approaches.
Generate
direct bookings for your hotel, fostering a direct and lucrative relationship with guests.
Personalize
every customer experience, tailoring each guest's stay to their unique preferences and needs.
Fast and secure connection
- Facilitate a quick and seamless connection experience without the need for cumbersome logins on the WiFi portal.
- Provide a reliable service to hotel guests in rooms, lounges, and other common areas through a secure WiFi connection.
Enrich your CRM
- Automatically enriches the hotel's CRM with contact information from every client, thereby increasing the value of reservations made through platforms such as Booking, Hotels, etc.
- If you don't have a CRM, utilize Connect, the marketing/campaigns module included in Flame Analytics.
PMS Integration
- Automate WiFi service management in a single platform by integrating it with the PMS application.
- Simplify the Guest WiFi service for guests and enhance control for the hotel by seamlessly integrating it with the PMS
Send personalized offers
- Increase additional revenue for each room sold by promoting other hotel areas that generate a better experience for clients.
- Communicate available hotel services (bar, restaurant, spa, etc.) to guests during their stay, tailored to the specific area of the establishment and the time of day.
- Encourage cross-sales or upgrades for future reservations, such as 'late check-out' offers, special parking extensions, or upgrades to superior rooms, recognizing the uniqueness of each client.
Discover Flame
Traffic
Flame helps you measure traffic at all touchpoints, build consistent conversion funnels, and benchmark different venues to discover hidden best practices and improve staff planning.
Customer Journey
Understand your customers' behavior by accurately analyzing their customer journey and tracking their movements and interactions across various touchpoints.
Connect
Connect with your visitors in your physical spaces, get their contact information and send them personalized marketing campaigns based on their location, interests, gender, age or behavior.
Trusted by the best brands
Irene Cuadrado
Marketing & Specialty Leasing manager ABC Serrano (Savills)
The data provided by Flame helps us adapt to our clients who are increasingly demanding and to the brands that demand more and more information from us. They want to know who the customers are, when they come, how often they come, how much they spend… Data helps us make better decisions and differentiate ourselves from our competition.
Lucas Madiedo
Digital Transformation Manager - Merlin Properties
Thanks to technology, our network now has a system capable of reporting valuable information about our business activity. Knowledge about the intentions and activity of our customers in our stores is an intangible asset to exponentially increase our profitability.
Jacques Ferrándiz Fuster
Alain Afflelou Web Project Coordinator
Being able to have a secure Wi-Fi connection in any area of the hotels is a way to build trust and the fast and simple connection is an aspect that customers appreciate. Flame allows us to know the tastes and demands of the clients and to hit the mark in our proposals towards them.
Bernat Real
IT Director of Hotels VIVA
Nice to work with Flame analytics as a strategic partner. Reliability to be able to analyze our store performance. Cash Converters Spain is Innovation.
Manuel Fernández
CIO Digital Transformation - Cash Converters
Thank you Flame analytics for joining us in the exciting challenge of offering our visitors a total omnichannel experience!
Vicente Alemany Climent
Innovation & Marketing Coordinator, Retail Asset Services en Cushman & Wakefield
Thanks to Flame we have managed to retain our customers, increase the return on investment (ROI) and improve business performance. It is a very visual tool and very easy to use. For us, knowing the flow of client movements as well as how they behave has been vital.
Luis Simón
Manager of the Plaza Éboli CC
Flame is a very visual platform with which you get an idea of everything that happens in our restaurants. We are having a very positive experience using it. With Flame we don’t just leave it to chance, instead, we focus on specific clients.
José Miguel de Miguel Peña
Manager of Esplore Restaurants in ILUNION
At Pompeii stores we use Flame analytics every day and our experience with the tool is very good.
Carlos Mancebo
Sales & Expansion Director POMPEII BRAND