Customer Journey Turn Visitor Behavior into Better Experiences
Analyze and improve shopping experiences and customer flow through advanced behavioral insights. Optimize layout, boost engagement and increase conversion through visitor path analysis.
Optimize Store Layouts
Use movement patterns and dwell-time insights to design smarter layouts, position products effectively, and improve traffic flow across your spaces..
Boost Sales Performance
Identify the paths and areas that drive purchases, optimize conversion zones, and make data-backed decisions to increase sales efficiency.
Enhance Experience & Marketing Impact
Understand how visitors interact with campaigns, displays, and content to personalize messages, refine targeting, and create more engaging experiences.
Discover all our Features
The Video AI Platform that optimize decisions and maximize your value and sales
Visitor Flow Maps
Visualize visitor flow patterns to understand how people navigate your space—from entrances to key zones. Use these insights to optimize layouts, streamline traffic, enhancing signage strategies and create frictionless journeys that boost engagement and conversion.
Zone Interaction
Analyze how each zone connects with the others by measuring both incoming and outgoing traffic. Understand which areas attract visitors, which ones generate movement, and how flows transition across your space. Use these insights to optimize layout, improve signage and maximize cross-zone conversion.
Zone Traffic & Dwell Time
Measure how visitors move and how long they stay in each zone to uncover the true dynamics of your space. Identify high-traffic areas, optimize layouts and displays, and understand engagement levels to improve flow, visibility and overall performance.
Zone Conversion
Go beyond traditional sales conversion by measuring performance at the zone level. Connect Flame to your POS to link traffic with transactions, or analyze conversion directly from in-store behavior from visits to the checkout area to interactions with staff.
Heatmaps
Visualize how customers interact with your space through detailed heatmaps that highlight movement density and dwell time. Detect high-traffic areas, optimize underused zones, and make informed decisions to improve store design, product placement, and customer experience.
Queue Analytics
Monitor queues in real time, anticipate service needs and act before issues escalate. Reduce waiting times and prevent visitor drop-off by tracking queue length, occupancy and staffing efficiency — ensuring a smoother checkout experience across all locations.
- Queue occupancy monitoring
- Queue length tracking
- Waiting time measurement
- Real time alerts and digital signage integration
Visit duration
Measure how long visitors stay in your spaces to assess engagement, layout effectiveness and sales potential. Visit duration is a key behavioral signal — track it to optimize product placement, staffing and promotional strategies based on how people actually move and stay.
- Visit duration
- Sales conversion rate correlation
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Discover the power of Flame in just 20 minutes and understand how it can drive better results for your organization
Agnostic
Flame connects with your existing hardware and data sources, ensuring full compatibility and seamless integration.
Scalable
From one site to thousands, Flame scales effortlessly. Manage every location remotely through a single cloud-based platform.
Accurate
Proprietary AI delivers precise, consistent analytics and decision-ready data across all environments.
Privacy by design
Processes data anonymously and without biometrics, ensuring GDPR compliance and total visitor privacy.
Trusted by the best brands
Irene Cuadrado
Marketing & Specialty Leasing manager ABC Serrano (Savills)
Gracias Flame analytics por acompañarnos en el apasionante reto de ofrecer a nuestros visitantes una experiencia omnicanal total.
Vicente Alemany Climent
Coordinador de Innovación y Marketing, Retail Asset Services en Cushman & Wakefield
Es un placer trabajar con Flame analytics como socio estratégico. Fiabilidad para poder analizar el rendimiento de nuestra tienda. Cash Converters Spain es Innovación.
Manuel Fernández
CIO Transformación Digital - Cash Converters
Poder disponer de una conexión Wi-Fi segura en cualquier zona de los hoteles es una forma de generar confianza, y la rapidez y sencillez de la conexión es un aspecto que los clientes aprecian. Flame nos permite conocer los gustos y exigencias de los clientes y dar en el blanco en nuestras propuestas hacia ellos.
Bernat Real
Director de TI de Hotels VIVA
En las tiendas Pompeii utilizamos Flame analytics a diario y nuestra experiencia con la herramienta es muy buena.
Carlos Mancebo
Director de Ventas y Expansión POMPEII BRAND
Flame es una plataforma muy visual con la que te haces una idea de todo lo que ocurre en nuestros restaurantes. Estamos teniendo una experiencia muy positiva al utilizarlo. En Flame no lo dejamos al azar, sino que nos centramos en clientes concretos.
José Miguel de Miguel Peña
Director de Restaurantes Esplore en ILUNION
Gracias a la tecnología, nuestra red dispone ahora de un sistema capaz de comunicar información valiosa sobre nuestra actividad empresarial. El conocimiento de las intenciones y la actividad de nuestros clientes en nuestras tiendas es un activo intangible para aumentar exponencialmente nuestra rentabilidad.
Jacques Ferrándiz Fuster
Alain Afflelou Coordinador de proyectos web
Los datos proporcionados por Flame nos ayudan a adaptarnos a nuestros clientes, cada vez más exigentes, y a las marcas, que nos demandan cada vez más información. Quieren saber quiénes son los clientes, cuándo vienen, con qué frecuencia vienen, cuánto gastan… Los datos nos ayudan a tomar mejores decisiones y a diferenciarnos de la competencia.
Lucas Madiedo
Director de Transformación Digital - Merlin Properties
Gracias a Flame hemos conseguido retener a nuestros clientes, aumentar el retorno de la inversión (ROI) y mejorar el rendimiento empresarial. Es una herramienta muy visual y muy fácil de usar. Para nosotros, conocer el flujo de movimientos de los clientes, así como su comportamiento, ha sido vital.
Luis Simón
Gerente del CC Plaza Éboli
People Counting
Conversion Analytics
Customer Behavior
Occupancy Management
Queue Analytics
Restroom Management
Guest Wifi Marketing
Corporate WiFi Access
Retail
Shopping malls
Hospitality
Public Venues