Queues´ status
Know queues status at all times.
Thanks to our queue analyticstool you will know how many clients there are waiting in the queues in real time and also, how long they take to be served. Our objective, as retailers, is to achieve a waiting time in queue as short as possible, because this will avoid customers’ rejection and abandonment. If you reduce waiting time you will get a more satisfied customer, who, at the same time, will be more loyal and more engaged to your brand.
Know queues status at all times.
Consult, compare and detect behaviour patterns in historical series.
Calculate in real time the number of open cash registers that are required for a given service level (number of people in queue, maximum waiting time…)
Define alarms and triggers in real time.
Compare with other key indicators and look for correlation between variables (visits, visit duration, etc.).
Establish a level of compliance (maximum waiting times or number of people queued, for example).
Flame Analytics is the leading BigData and AI platform that helps transform and make physical spaces smarter with its omnichannel digital marketing and analytics tools.