logo_flame.png
Request a Demo

Hospitality Improve hotel management and increase guest satisfaction and loyalty.

Comprehensive data analytics to gain valuable insights into customer behavior. We develop and implement digital marketing and analytics solutions for physical spaces that, thanks to big data and Artificial Intelligence, help hotels to gain new customers and generate more loyalty.

Request a Demo

Achieve

A substantial boost in sales and cultivate a clientele of satisfied customers through strategic business approaches.

Generate

Direct bookings for your hotel, fostering a direct and lucrative relationship with guests.

Personalize

Every customer experience, tailoring each guest's stay to their unique preferences and needs.

Fast and secure connection

  • Facilitate a quick and seamless connection experience without the need for cumbersome logins on the WiFi portal.
  • Provide a reliable service to hotel guests in rooms, lounges, and other common areas through a secure WiFi connection.

Enrich your CRM

  • Automatically enriches the hotel’s CRM with contact information from every client, thereby increasing the value of reservations made through platforms such as Booking, Hotels, etc.
  • If you don’t have a CRM, utilize Connect, the marketing/campaigns module included in Flame Analytics.

PMS Integration

  • Automate WiFi service management in a single platform by integrating it with the PMS application.
  • Simplify the Guest WiFi service for guests and enhance control for the hotel by seamlessly integrating it with the PMS

Send personalized offers

  • Increase additional revenue for each room sold by promoting other hotel areas that generate a better experience for clients.
  • Communicate available hotel services (bar, restaurant, spa, etc.) to guests during their stay, tailored to the specific area of the establishment and the time of day.
  • Encourage cross-sales or upgrades for future reservations, such as ‘late check-out’ offers, special parking extensions, or upgrades to superior rooms, recognizing the uniqueness of each client.

Comprehensive Products, Multiples Solutions

An AI analytics platform for physical spaces that enhances decision-making and maximizes overall venue performance:

  • Measure and improve space performance
  • Understand customer behavior
  • Connect with your visitors
soles.png

Traffic

Measure outdoor and indoor traffic, track real-time occupancy, and calculate conversion all in one powerful platform.

Read more ->

Customer Journey

Track customer journeys and interactions to understand in-store behavior and optimize the experience at every touchpoint.

Read more ->

Connect

Collect visitor data through guest WiFi and launch personalized marketing campaigns based on location, profile, and behavior.

Read more ->

Join Flame Community

Where content becomes value for the community: stories, ideas, and impactful learnings

Cases study

Blog

Webinars

Whitepapers

Trusted by the best brands

We have been customers for years and intend to continue being so. To summarize our experience in a short phrase: Flame tells you what you can’t see sitting in an office or taking a walk through the mall lobby. It brings you closer to the customer from the moment they pass by the center until they’re inside, and gives you the opportunity to reach them through various personalized tools.

Irene Cuadrado

Marketing & Specialty Leasing manager ABC Serrano (Savills)

The data provided by Flame helps us adapt to our clients who are increasingly demanding and to the brands that demand more and more information from us. They want to know who the customers are, when they come, how often they come, how much they spend… Data helps us make better decisions and differentiate ourselves from our competition.

Lucas Madiedo

Digital Transformation Manager - Merlin Properties

Thanks to technology, our network now has a system capable of reporting valuable information about our business activity. Knowledge about the intentions and activity of our customers in our stores is an intangible asset to exponentially increase our profitability.

Jacques Ferrándiz Fuster

Alain Afflelou Web Project Coordinator

Being able to have a secure Wi-Fi connection in any area of ​​the hotels is a way to build trust and the fast and simple connection is an aspect that customers appreciate. Flame allows us to know the tastes and demands of the clients and to hit the mark in our proposals towards them.

Bernat Real

IT Director of Hotels VIVA

Nice to work with Flame analytics as a strategic partner. Reliability to be able to analyze our store performance. Cash Converters Spain is Innovation.

Manuel Fernández

CIO Digital Transformation - Cash Converters

Thank you Flame analytics for joining us in the exciting challenge of offering our visitors a total omnichannel experience!

Vicente Alemany Climent

Innovation & Marketing Coordinator, Retail Asset Services en Cushman & Wakefield

Thanks to Flame we have managed to retain our customers, increase the return on investment (ROI) and improve business performance. It is a very visual tool and very easy to use. For us, knowing the flow of client movements as well as how they behave has been vital.

Luis Simón

Manager of the Plaza Éboli CC

Flame is a very visual platform with which you get an idea of ​​everything that happens in our restaurants. We are having a very positive experience using it. With Flame we don’t just leave it to chance, instead, we focus on specific clients.

José Miguel de Miguel Peña

Manager of Esplore Restaurants in ILUNION

At Pompeii stores we use Flame analytics every day and our experience with the tool is very good.

Carlos Mancebo

Sales & Expansion Director POMPEII BRAND