Analytics and marketing solutions tailored for Malls all over the world
At Flame we develop and implement analytics and digital marketing solutions that, thanks to big data and Artificial Intelligence, improve management and help the center to know customer behavior.
Flame HyperSensor® technology seamlessly integrates different data sources acting as one and delivering powerful insights while taking care of people’s privacy. Experts for analytics with comprehensive hardware, software, and proactive maintenance solutions.
Gain
a comprehensive understanding of customer behavior through data analysis. By closely observing preferences and interactions, you'll gain insights for better decision-making and customer-focused strategies.
Measure
and continually enhance the overall performance of the center. By employing ongoing assessment and improvement initiatives, ensure sustained operational excellence and optimal outcomes.
Customize
the client experience. Craft a personalized and seamless client experience within the mall, customizing services and offerings to cater to individual preferences and enhance overall satisfaction
Know and understand customer behavior
- Improve the leasing strategy of each center thanks to advanced analytics and Big Data.
- Understand visitor behavior and offer them the best experience and mix of brands.
- Unify the analysis of the portfolio of centers providing the best tools to your teams.
- Enhance sales and optimize the profitability and efficiency of your business with accurate data.
Measure and improve the performance of the center
- Optimize and plan the operations of the center (cleaning, maintenance, security, etc.) based on visitor flow data. You will maximize the value of your center.
- Improve relationships with tenants by providing insights and relevant visitor data in real time.
- Provide the best experience. Discover the most common trajectories, quantifies traffic and dwell time by area, generates heat maps to understand behavior patterns and defines occupancy alarms.
Elevate customer experiences and increase loyalty in malls
- Gain valuable contacts. Provide a seamless, secure Wifi connection for visitors, enhancing their experience and enabling personalized campaigns.
- Deliver real-time, personalized campaigns based on user location and behavior.
- Enhance user experience by simplifying loyalty program participation, allowing users to scan tickets for automatic extraction of information.
- Unify customer profiles and streamline marketing campaigns. Seamlessly connect with top CRM platforms like MailChimp, Salesforce, Hubspot, Placewise, Neuromobile, etc.
Discover Flame
Traffic
Flame helps you measure traffic at all touchpoints, build consistent conversion funnels, and benchmark different venues to discover hidden best practices and improve staff planning.
Customer Journey
Understand your customers' behavior by accurately analyzing their customer journey and tracking their movements and interactions across various touchpoints.
Connect
Connect with your visitors in your physical spaces, get their contact information and send them personalized marketing campaigns based on their location, interests, gender, age or behavior.
Trusted by the best brands
Irene Cuadrado
Marketing & Specialty Leasing manager ABC Serrano (Savills)
The data provided by Flame helps us adapt to our clients who are increasingly demanding and to the brands that demand more and more information from us. They want to know who the customers are, when they come, how often they come, how much they spend… Data helps us make better decisions and differentiate ourselves from our competition.
Lucas Madiedo
Digital Transformation Manager - Merlin Properties
Thanks to technology, our network now has a system capable of reporting valuable information about our business activity. Knowledge about the intentions and activity of our customers in our stores is an intangible asset to exponentially increase our profitability.
Jacques Ferrándiz Fuster
Alain Afflelou Web Project Coordinator
Being able to have a secure Wi-Fi connection in any area of the hotels is a way to build trust and the fast and simple connection is an aspect that customers appreciate. Flame allows us to know the tastes and demands of the clients and to hit the mark in our proposals towards them.
Bernat Real
IT Director of Hotels VIVA
Nice to work with Flame analytics as a strategic partner. Reliability to be able to analyze our store performance. Cash Converters Spain is Innovation.
Manuel Fernández
CIO Digital Transformation - Cash Converters
Thank you Flame analytics for joining us in the exciting challenge of offering our visitors a total omnichannel experience!
Vicente Alemany Climent
Innovation & Marketing Coordinator, Retail Asset Services en Cushman & Wakefield
Thanks to Flame we have managed to retain our customers, increase the return on investment (ROI) and improve business performance. It is a very visual tool and very easy to use. For us, knowing the flow of client movements as well as how they behave has been vital.
Luis Simón
Manager of the Plaza Éboli CC
Flame is a very visual platform with which you get an idea of everything that happens in our restaurants. We are having a very positive experience using it. With Flame we don’t just leave it to chance, instead, we focus on specific clients.
José Miguel de Miguel Peña
Manager of Esplore Restaurants in ILUNION
At Pompeii stores we use Flame analytics every day and our experience with the tool is very good.
Carlos Mancebo
Sales & Expansion Director POMPEII BRAND