We live in an age where a thriving economy is largely based on grabbing and holding the attention of the consumer. This is a process that involves the utilization of many modern tools, strategies, and resources. Long gone are the days when a shopkeeper could rely upon charm and good salesmanship alone. Nowadays, the art of selling has become far more intricate. To truly maximize the potential of any retail venture, you need as much help as you can to understand the way your customers think and what they do when visiting your shop. There are several ways to achieve this—heat maps being a particularly clever and effective method.

As the retail sector keeps on growing and expanding around the world, business leaders need to keep up with the latest trends and capitalize on emerging opportunities. There are many factors, trends, and technologies that are transforming the retail business, and spotting and investing in these opportunities can help retail brands stand out online and offline, build their competitive edge, and ensure long-term growth.

In this article, provided by Rodrigo Perea, CX Consultant, Clientship CX, we share some considerations for booking platforms, and provided details of several solutions accessible to the independent business and small companies.

The traditional retail mall experience is being dramatically changed by AI technology. Here’s how malls are using AI to engage customers like never before.

Modern technology has revolutionized our lives the way we knew it. Whether it be a hospital or a shopping mall, today everything is well-equipped with technological tools that are playing their part in making our lifestyle fit to the modern standards.