As the retail sector keeps on growing and expanding around the world, business leaders need to keep up with the latest trends and capitalize on emerging opportunities. There are many factors, trends, and technologies that are transforming the retail business, and spotting and investing in these opportunities can help retail brands stand out online and offline, build their competitive edge, and ensure long-term growth.

In this article, provided by Rodrigo Perea, CX Consultant, Clientship CX, we share some considerations for booking platforms, and provided details of several solutions accessible to the independent business and small companies.

The traditional retail mall experience is being dramatically changed by AI technology. Here’s how malls are using AI to engage customers like never before.

Modern technology has revolutionized our lives the way we knew it. Whether it be a hospital or a shopping mall, today everything is well-equipped with technological tools that are playing their part in making our lifestyle fit to the modern standards.

Shopping malls are changing beyond recognition, from VR’s adventures in skydiving to the surrounding restaurants. Imagine watching the latest movie with comfortable family and friends in comfortable chairs. At the same time, the waiter offers you a 5-star menu and food from a menu created by a Michelin-starred chef. It is very far from narrow seats, and substandard food and drinks found elsewhere. Such luxury experiences are spreading in emerging malls around the world. It is just the beginning of experimental leisure and recreation.