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Frank Olivo: “Brick-and-mortar can provide experiences that e-commerce never will”

9 November, 2020/in Interviews, Retail /by Flame analytics

Today we talk about retail with Frank Olivo, CEO at Sagapixel. He is quite optimistic about the future of retail but not in its current form. He thinks that, as we spend more and more time online, people will crave more in-person experiences. “Retail can take advantage of that and technology can enhance it”. Do not miss our interview.

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https://flameanalytics.com/wp-content/uploads/2020/11/FrankOlivoInterview.jpg 528 531 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-11-09 01:18:372023-02-09 10:02:41Frank Olivo: “Brick-and-mortar can provide experiences that e-commerce never will”

Yazan Hijazin: “A scared, reluctant, and unassured face drives the customer away more easily than ever”

26 October, 2020/in Interviews, Retail /by Flame analytics

Today we speak about retail with Yazan Hijazin, Retail Consultant and MBA Profesor. Yazan tells us that retail has been in a continuous state of change before COVID-19, and now, where fear and uncertainty is the general state of mind, it is put under huge pressure. Therefore, he sees the death of many mediocre retailers which wont be able to ride the wave of change.

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https://flameanalytics.com/wp-content/uploads/2020/10/YazanInterview.jpg 576 536 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-10-26 02:14:122023-01-25 11:11:10Yazan Hijazin: “A scared, reluctant, and unassured face drives the customer away more easily than ever”

Matthew Brown: “Retailers need to rethink what customer loyalty really means in the future”

6 July, 2020/in Interviews, Retail /by Flame analytics

Matthew Brown, Retail Futurist & Trend Speaker, is optimistic and thinks that retail isn’t going anywhere, nor bars restaurants or cinemas. For them, Covid is going to be another shock to the system. “Many businesses won’t survive but we are also going to see a huge amount of innovation coming out of all of this”.

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https://flameanalytics.com/wp-content/uploads/2020/07/MatthewBrownInterview.jpg 573 539 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-07-06 04:18:162023-02-09 10:14:02Matthew Brown: “Retailers need to rethink what customer loyalty really means in the future”

Jason McNary: “COVID19 has pushed leaders to think differently to impact business”

15 June, 2020/in Interviews, Retail /by Flame analytics

Jason McNary is Global Board Member & CEO in Americas of UNO de 50. He’s an Experienced Non-Executive Director & Nomination Committee Member, fashion and digital Global Executive and Board Member with Private Equity experience. In this post-covid situation, He’s exited about the future of retail and says that brands must change the way they reach the customer.

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https://flameanalytics.com/wp-content/uploads/2020/06/JasonMcNaryInterview.jpg 532 517 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-06-15 09:55:232023-01-25 11:14:14Jason McNary: “COVID19 has pushed leaders to think differently to impact business”

Wizz Selvey: “Digitisation will become the new normal for a lot of people”

8 June, 2020/in Interviews, Retail /by Flame analytics

Wizz Selvey is an experienced retail executive specialising in brand building, buying, marketing and sales development across multiple product categories, Speaker and Customer Experience expert. Today we talk with her about the future of retail in this “new normality”.  Although we are in the time of changes, Wizz is optimistic about the future of retail and ensures that ” it’s a great opportunity for the local high street”.
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https://flameanalytics.com/wp-content/uploads/2020/06/WizzSelveyInterview.jpg 532 532 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-06-08 04:21:392023-01-25 11:14:26Wizz Selvey: “Digitisation will become the new normal for a lot of people”

Christopher Brooks: “Retailers should provide time, attention and promise”

4 May, 2020/in Interviews, Retail /by Flame analytics

For Christopher Brooks, one of the weakness of brick and mortar retail is to try and replicate the efficiency of online. Christopher is CEO of Clientship and an International CX transformation specialist. He thinks that retail is under pressure from many directions. Although, over 80% of sales happening offline, the retail sector has potential for much channel development. Read more

https://flameanalytics.com/wp-content/uploads/2020/05/ChristopherBrooksInterview.jpg 535 526 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-05-04 05:02:272023-01-25 11:14:55Christopher Brooks: “Retailers should provide time, attention and promise”

Howard Saunders: “Treat me like just another customer and I probably won’t come back”

13 April, 2020/in Interviews, Retail /by Flame analytics

Howard Saunders, known as The Retail Futurist, thinks that many of our legacy retailers will disappear. Writer, speaker and designer, Howard sees retail future as messy but also remarkable.

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https://flameanalytics.com/wp-content/uploads/2020/04/foto-howards.png 1080 1080 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-04-13 04:48:352023-01-25 11:15:12Howard Saunders: “Treat me like just another customer and I probably won’t come back”

Mark Garrett: “In online you can avoid that awkward `I’ll think about it´ conversation”

1 April, 2020/in Interviews, Retail /by Flame analytics

For Mark Garrett, Brick and Mortar retail tradional concep will disappear. Mark is the managing director of Catmandoes Leadership, specialist in ecommerce, retail, transformation seeking interim and consultancy. Read more

https://flameanalytics.com/wp-content/uploads/2020/04/MarkGarrettInterview.jpg 532 528 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-04-01 04:13:532023-01-25 11:15:25Mark Garrett: “In online you can avoid that awkward `I’ll think about it´ conversation”

Rachel Williamson: “If you are in retail, you must become a student of your customer”

2 March, 2020/in Interviews, Retail /by Flame analytics

For Rachel Williamson, the act of “going shopping with friends, family or even by yourself is ingrained in our culture”. Today we speak with the Founder and President of Running Great Stores, a Retail Consultancy firm focused on Brick and Mortar Store Operations.  Read more

https://flameanalytics.com/wp-content/uploads/2020/03/RachelWilliamsonInterview.jpg 529 534 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-03-02 03:52:212023-01-25 11:15:42Rachel Williamson: “If you are in retail, you must become a student of your customer”

Ian Golding: “Turning a shopping destination into an experience destination is vital”

19 February, 2020/in Interviews, Retail /by Flame analytics

Today we speak with Ian Golding, Global Customer Experience Specialist and Ambassador of the Customer Experience Professionals Association. Certified CX leader, international speaker, columnist and writer Ian has over 20 years as a CX professional, teaching the Certified Customer Experience Professional (CCXP) and author of the book: Customer What?, The Honest and Practical Guide to Customer Experience.

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https://flameanalytics.com/wp-content/uploads/2020/02/IanGoldingInterview.jpg 594 534 Flame analytics /wp-content/uploads/2022/01/Flame-logo-1.png Flame analytics2020-02-19 10:14:262023-01-25 11:15:56Ian Golding: “Turning a shopping destination into an experience destination is vital”
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