Regarding the current situation of the retail trade, its past and, above all, its future, we spoke in our interviews with all the experts in the sector. With them, we talked about how to achieve the desired loyalty of customers, how to generate optimal shopping experiences, innovations, trends and problems.
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Each expert gives us their vision and gives us their point of view on a sector that does not go through its best moment but that, at the same time, offers multiple opportunities for those who adapt to these new times. And, all agree that the physical store will not disappear, although it will have to reinvent itself to survive and the merger between the purchase and offline will mark the future of retail.
Tyla Jurgens: “Customer loyalty is achieved through consistency, transparency and building trust”
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Michelle Caldow: “The store will become heavily weighted to more experiential experiences for the customer”
Today we speak with Michelle Caldow CEO and Co-Founder of Retail Lifesavers
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Janine Mix: “You can only gain loyalty of a customer through trust”
Janine Mix is Retail Consultant + CEO at thecompleteboutique.com
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Christina Horvat: “Personal experiences, individual service and advice are the number 1 success factors in retail”
Christina Horvat thinks that the retail landscape is evolving drastically and, the biggest challenge now lies within the personal connection between brand and clients. Christina specializes in enabling senior retail professionals to perform with ease at the very highest level in an industry that never stands still. “We partner with …
Andrew Teacher: “The physical store must create a sufficiently differentiated experience”
Andrew Teacher is strategic advisor, supporting on reputation, policy, fund raising and business issues. Also, he is an experienced entrepreneur in tech and consultancy.
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Ricardo Rodríguez: “The retail store is no longer just a store”
Ricardo Rodríguez, founder at Brands & SaaS, is very optimistic about the future of retail and believes that “those who never stop helping their customers and who understand faster and adapt better will win this scenario”.
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Chanel Scales: “You have to give consumers a reason to walk through your doors”
Chanel Scales is a Retail Coach, Visual Merchandiser and Retail Store Opening Expert with 18 years of experience. For Chanel, who is very optimistic about the future of retail sector, “this is the time to create relationships with customers, and provide them with elevated customer service”.
…Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
