Regarding the current situation of the retail trade, its past and, above all, its future, we spoke in our interviews with all the experts in the sector. With them, we talked about how to achieve the desired loyalty of customers, how to generate optimal shopping experiences, innovations, trends and problems.
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Each expert gives us their vision and gives us their point of view on a sector that does not go through its best moment but that, at the same time, offers multiple opportunities for those who adapt to these new times. And, all agree that the physical store will not disappear, although it will have to reinvent itself to survive and the merger between the purchase and offline will mark the future of retail.
Tyla Jurgens: “Customer loyalty is achieved through consistency, transparency and building trust”
Flame helps you to measure traffic at all touch points: passers-by, venue’s visits, floors, zones and much more. Consistently build conversion funnels and benchmark different venues to get to know hidden best practices while enhancing staff planning.
Adrián González: «Technology in our sector is in constant movement.»
Adrián González is General Manager at Sol Varadero Beach Meliá Hotel in Cuba.
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Miguel Ángel Gálvez: “We take the satisfaction of our guests very seriously”
Miguel Ángel Gálvez is General Manager at Hotel Duquesa de Cardona Barcelona and Duquesa Suites.
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Felipe Gómez: “The key to gain real customer loyalty is by listening to their opinions”
Today we speak with Felipe GOMEZ, Director at La Croix Blanche de Sologne Hotel & Restaurant, in France, where hospitality and food & beverage sectors are back on track after Covid’s lock-down and restrictions. “Expectations are positive and increase every day”.
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Sophie Biggerstaff: “the future for retail is going to look pretty different and only the best brands will step up to the game”
Sophie Biggerstaff is founder at BYRCOLLECTIVE. She thinks “the way people are shopping and consuming has changed and retailers are going to have to make some tough decisions”.
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Cathy Donovan Wagner: “I 100% believe that the future of retail is bright!”
Today our interview is answered by Cathy Donovan Wagner, RETAILMavens www.retailmavens.com.
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Hazar al Zadjali: “Customers are loyal if they are heard and taken care of.”
Hazar al Zadjali is Retail Expert, Psychologist and Creative Director & Manager at Boutique Muscat.
…Download free whitepapers about the world of retail, shopping malls, hotels, etc. Technological trends, good practices and much more.
In our whitepapers you will find information of interest, analyzed in depth. Documents with a current theme, corroborated by experts, with exhaustive data and an in-depth analysis of the retail sector, shopping centers or the Horeca sector. Download them now!
