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Hyper-Relevance, the Key to Winning the Digital Consumer. The digital consumer has come of age and expects a rich palette of retail experiences that provide ever-increasing value and convenience both in-store and out. Today, Cisco (NASDAQ: CSCO) released survey findings from 1,240 retail consumers in the U.S. and U.K. that …

Heat maps, the best tool to know how customers behave in your store. “Knowing your customers habits is the key to offer proper products and services for your customers, who are becoming increasingly demanding”. “Getting this data is really interesting for retailers, who can improve their strategy and design their …

Bringing The Mobile Retailing Experience In-Store With Beacon Technology. A shifting customer experience with an increasing emphasis on mobile technology has motivated retailers to adopt new solutions that supplement their in-store offerings. A number of retailers have implemented devices equipped with Bluetooth Low Energy (BLE) technology, more commonly known as …

The retail sector has seen considerable change in this uncertain economy. Highly informed and more demanding customers are challenging retailers to consider new ways of tapping into their data to answer the “crunchy questions” that can hold the key to improving performance. As the questions become more complicated to answer, …

Bringing The Mobile Retailing Experience In-Store With Beacon Technology. A shifting customer experience with an increasing emphasis on mobile technology has motivated retailers to adopt new solutions that supplement their in-store offerings. A number of retailers have implemented devices equipped with Bluetooth Low Energy (BLE) technology, more commonly known as beacons, …

5 problems retailers must fix in 2014 5 problems… Amid aggressive discounting, little foot traffic, a shorter holiday season and severe weather, the end of 2013 was disappointing for retailers. Now with barely any time to catch its breath, the industry is bracing for even larger sea changes, such as mounting privacy …

“The secret to success is to anticipate customer needs, to know what they needs even before they know”. They call him the father of the Apple Stores , who created the concept of those iconic stores that people like so much. We recovered an interview that the Harvard Business Review …

Omnichannel retailing. Customers nowadays want everything. On one hand, they want the advantages of the digital world: more variety of products, more information, have opinions of others … But on the other hand, they want the advantages of the traditional one: the personal service given in a shop, being capable of …

Rakuten expects global retail trends in 2014. If you haven’t heard of Rakuten, you should change that. It’s a big e-commerce company in Japan with global ambitions. It describes itself as “the world’s third largest e-commerce marketplace,” presumably after Alibaba and eBay.